Meet Our Lab Manager/CDT, DTG:

Melanie Williams, CDT, DTG, has over 39 years of lab technician experience as she started her apprenticeship in New Orleans, LA in 1978. She is a CDT, DTG, and has held her license for over 10 years. She also serves on the NCDLA Board (North Carolina Dental Lab Association), won their Rising Star award in 2010 and is very active in the Dental Technician Guild. She specializes in all fields of removable prosthesis and was awarded the Pillar Scholarship in 2005. She continuously presents at dental conferences across the country and is very active with the NC Missions of Mercy.
Melanie is available ANYTIME for your needs!

Warranty on materials and craftsmanship: New Hope Dental Lab guarantees only the highest degree of workmanship. If unsatisfied with any crown or bridge, PLEASE SEND IT BACK and we will remake at no charge. HOWEVER, if a new shade or material is indicated on the script, we will charge a $50 change fee. All removable and fixed work are guaranteed for 3 years. This means any de-bonding that occurs on removable prosthesis OR any fractures on fixed work will be replaced with no questions asked. HOWEVER, if a denture fractures or crown de-bonds, this is due to a patient or doctor error and must be fixed with a fee from the lab. There is NO WARRANTY on provisionals such as repairs, flippers, immediates or acrylic partials with wire clasps. The customer will be responsible for half of the cost to remake a restoration due to fit if a reduction coping is originally sent.